Shipping Policy
2.All artworks will be shipped via SF/DHL Express unless otherwise specified. If you prefer to use a different, less expensive carrier, please contact us before making the purchase so that separate shipment charges can be arranged.
Hong Kong - We will deliver through SF Express for payment upon arrival to SF stations / intelligent cabinets / commercial addresses / residential addresses; After SF Express sends out, you will receive it in approximately 1-3 days (excluding remote areas). Friends who are eager to receive their items are advised to submit SF stations or commercial addresses as the receiving address.
Taiwan & Overseas - We will deliver through SF Express for payment upon arrival / DHL Express. Shipping fees will be quoted based on the weight, size, and region of the ordered items. For more details, please refer to the SF Express official website.
3.If you do not see a shipment option during checkout (e.g., if your country is not listed), don't worry. Please reach out to us, and we can make arrangements for shipment.
4.Please be aware that shipping and handling times may vary by location. If you would like to inquire about shipping times for your specific location, please contact us.
5.If you provided an incorrect or incomplete address during checkout, please notify us promptly at hello@heraconcept-house.com. This includes outdated addresses. Failure to inform us of an address change before your order is shipped will result in you being responsible for any additional shipping costs. Once the original package is returned to us and the additional shipping costs are paid, we will reship your order.
6.International orders may be subject to additional duties and taxes. Please note that these fees are not included in the prices listed on our website, and you will be responsible for covering them.
*For any questions regarding shipping to your location or other shipping inquiries, please contact us at hello@heraconcept-house.com.