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Frequently asked questions
Q1: How many working days does it take to ship customized products?
Normally, customized products will be shipped within 7-14 working days after ordering. This includes time to produce, make and prepare for shipping. If there are special circumstances or products that take longer to make, we will notify you in advance.
Q2: Can I provide my own designs on customized products? Are there any design requirements?
Yes, it is possible to provide your own design, but please note that some complex or specifically requested designs may require further evaluation. Please communicate your design ideas with us before ordering to ensure that we can realize your design wishes.
Q3: Are there any size restrictions and what size art product can I customize?
We usually have size restrictions that depend on the type of art product and the production process. Please check the detailed size information before placing an order to ensure that your customization meets the requirements.
Q4: Can I add a personal message or name to the artwork?
Yes, usually we can add personal messages or names on the artwork, please let us know your needs in advance when placing the order.
Q5: Are all artworks handmade and hand-painted?
Yes, all our artworks are done by hand making and hand painting. We are committed to providing unique and carefully crafted artwork, with each piece reflecting the artist's personal style and technique.
Q6: If I am a perfectionist, am I suitable to buy your product?
If you are a perfectionist, please note that our artwork is handmade and may contain slight differences or minor imperfections, which are the natural characteristics of handcrafted items. If you demand extreme perfection, it may result in things that don't meet your expectations. We recommend considering this before making a purchase decision.